Refund & Cancellation Policy

We would rather you never needed this page. That is why the software comes with a full free trial instead of a money-back promise — you run the whole thing on your own business, with your own data, before paying anything.

The short version

• Try before you pay. Every product has a free trial with no card required and no automatic charge.
• Because of the trial, subscription fees are not generally refundable once paid.
• The exception: if you hit a technical problem we cannot fix within 7 days of your payment, you get the full amount back.
• Nothing renews by itself. There is no stored card, so there is nothing to cancel to avoid a charge.

When we refund in full

• The software has a fault that stops you doing what it is sold to do, you report it within 7 days of paying, and we cannot fix it in that time.
• You were charged twice for the same subscription.
• You paid and we never activated your account.
• We discontinue a product you have paid for — in that case we refund the unused part of your term, whenever it happens.

When we do not refund

• You changed your mind after the trial, or your circumstances changed.
• You bought the wrong product — tell us and we will move you to the right one instead, adjusting the difference.
• You did not use the software during the period you paid for.
• A feature you assumed existed does not. Please check during the trial, or ask us before paying — we will answer honestly.
• The problem is on your side: no internet, an unsupported device, or data entered incorrectly.
• Custom development and design work. Those are covered by the terms of that project's own quotation, not by this policy.

How to ask for a refund

There is no form. Message us on WhatsApp or write to support@codesden.com with your account details and what went wrong. We will reply within one working day and, if we can fix the problem, we would rather do that first — with your agreement.

How long it takes

• We approve or explain our decision within 3 working days of your request.
• Once approved, the money is sent back to the same UPI ID or bank account it came from, within 7 working days.
• Your bank may take a further 2–3 days to show it.
• We do not charge any processing fee on a refund.

Cancelling

You can stop using the software whenever you like. Since we take no automatic payments and store no card, there is nothing to cancel to prevent a future charge — a subscription simply ends on its expiry date unless you choose to renew.

If you want your account and data removed entirely, tell us and we will delete it within 30 days. Export your data first — once deleted it cannot be recovered.

What happens to your data

Whether your trial lapses, your subscription expires, or you take a refund, your data is not deleted. Sign-in keeps working and your records stay exportable. We only delete data when you ask us to.

Prices and GST

We are not currently registered under GST, so no GST is added to our prices — the amount shown is the amount payable, and a refund returns all of it.

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